Spa management software can be a lifesaver solution, automating your day-to-day operations, from client bookings, inventory management, employee welfare, and brand marketing.
However, don’t fall for unbelievable deals and ‘free’ offers when you’re shopping for one. Here are some common mistakes to avoid when choosing a spa management software.
1. Getting thrilled over a ‘free’ tool
Is a ‘free’ tool really going to do its job? Look for the catch. If there is a premium or paid version of the same software, the features that matter could be tied to it. Some software also have micropayments attached to certain crucial features. Add them all up, and suddenly the ‘free’ software may not be free after all; in some cases, going totally over your expected budget.
Look instead for a limited period free trial or a free demo that lets you try the tool before making a purchase.
2. Choosing a cookie-cutter solution
Many spa management software offer attractive packages that promise to cover a number of features under one umbrella. Often, you’d realize later you do not need most of the extravagant features that come with the package.
Sadly, some packages leave out essential features that can make an actual difference to your business operations, compelling you to make additional purchases or buy add-ons that crush your intended budget.
When you select spa software, look for specific features that fulfil your spa’s unique needs. Instead of picking a one-size-fits-all solution, ask for customized plans that can be upgraded as your business scales and your requirements change.
3. Getting locked in a rigid system
As a business owner, your ultimate goal would be to expand your business to new heights. You will need a software that can grow along with your business. With the pandemic reinstating innovative methods of branding and marketing and higher expectations in guest experience, your spa software will need to incorporate AI and machine learning to keep up.
Legacy software that is incapable of scaling will drag you down when you actually need it to accommodate your growth and respond proactively to the ever-fluctuating market. Ensure you invest in an intelligent, cloud spa software for the long run.
4. Drawing a blank on client support
A spa software will require timely maintenance to ensure its usability remains top class. Before you put your money on a software product, it’s important to do a thorough credibility check on the software provider and get an understanding of their after-sales services. Get reviews from their other customers, and look out for signs that may indicate the nature of their client support.
Many low-budget software product companies compromise on follow-up services. Remember that you have business critical data on your systems and it’s essential that your software is regularly checked and updated to ensure there are no security compromises and the entire system functions smoothly.
5. Compromising on user experience
When it comes to spa software, you have users on both ends – your staff and your clients. Since both are not software specialists, you need a tool that is easy to use. A complex interface that only geeks can work around would be of no use to your business.
Ask for a free demo and gauge your investment of time to learn your way around the system before you choose a spa management software. Look for a simple user interface that can be operated by anyone, and be minus complicated steps and unwarranted wait periods. It should also be multi-device friendly.
A modern spa software must cover your unique requirements as well as have a robust support system for seamless service. It should be able to give you a good return on investment in the long run. A bit of research is all it takes; make sure you do yours.